Frequently asked questions
Where do you deliver to?
We currently deliver within the UK only. If you are outside of the UK and would like to place an order, please contact us via email at email@example.com to tell us where you are and the products you're interested in. We will then be able to confirm whether we can deliver to you and any delivery costs.
How much will delivery cost?
We offer free delivery on most items. Free delivery applies as standard to Mainland UK only. Delivery to Northern Ireland and the UK's Highlands and Islands may attract a delivery charge. Please contact us before ordering so we can check and confirm any extra costs.
Which courier will you use to deliver my order?
We usually use the following services:
When will my order be delivered?
All of our products are handmade to order. Our 'processing time' is the time it takes to make, package and dispatch your order. The processing time may be different for different products, and can vary according to a number of factors, such as the volume of orders we have and the availability of materials. The processing time can also occasionally be affected by factors outside of our control.
How will my order be packaged?
Where possible we use recycled and recyclable materials to package our orders. We receive a lot of items into our workshop in a variety of cardboard boxes and we reuse as many of these as possible, so please do not be surprised to receive your order packaged in reused card. We use biodegradable bubble-wrap and try to keep the use of plastic packaging to a minimum.
Can I collect my order?
Yes, you can collect your order from our workshop in Birtley, Gateshead. If you would prefer to collect you can enter code 'COLLECT10' at checkout to receive 10% discount on your order. We will notify you when your order is ready and confirm arrangements for collecting.
How can I return my order?
If you are not entirely happy with your order please contact us immediately to allow us the opportunity to resolve the issue.