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  • What are your products made from?
    We make all of our products from reclaimed scaffold boards, which are typically made from European Whitewood. Whilst this is a softwood, scaffold boards make sturdy furniture. The boards are usually around 22.5cm wide and 3.5cm thick, though they can vary.
  • What will my item look like?
    The scaffold boards we use are reclaimed, so each board is unique and will have its own signs of wear depending on its age and how it’s been used. This is all part of the character but does mean that the colour and overall finish will vary from board to board and may differ from that shown in our photos. The photos provide an indication of how the various finishes will look but as items will be made from different pieces of wood the colours do vary. Please see our other item listings and social media for further images of how the various finishes may look and contact us in advance if you have any queries. The boards can have branding of the scaffold company name on the sides, cracks and dents, burns, paint remnants (especially on the ends where the scaffolding companies apply paint in order to identify their boards), metal nail plates, holes where nail plates or metal end bands have been removed, saw marks, staples, sunken nails and rust stains. They may also show visible repairs where we have installed biscuit joins across cracks. Please see images of some of these features and contact us in advance of ordering if you have any particular preferences.
  • Where do you deliver to?
    We currently deliver within the UK only. If you are outside of the UK and would like to place an order, please contact us via email at to tell us where you are and the products you're interested in. We will then be able to confirm whether we can deliver to you and any delivery costs.
  • How much will delivery cost?
    We offer free delivery on most items. Some of our larger items have a delivery charge, which will be shown at checkout. Free delivery and stated delivery costs apply as standard to Mainland UK only. Delivery to Northern Ireland and the UK's Highlands and Islands may attract a delivery charge. Please contact us before ordering so we can check and confirm any extra costs. Bulk orders may have a delivery charge applied. Please contact us at to check delivery costs.
  • When will my order be delivered?
    All of our products are handmade to order. Our 'processing time' is the time it takes to make, package and dispatch your order. The processing time may be different for different products, and can vary according to a number of factors, such as the volume of orders we have and the availability of materials. The processing time can also occasionally be affected by factors outside of our control. The processing time for each product will be confirmed in the item details. If you cannot see the processing time please contact us in advance to avoid any disappointment. Similarly, if your order is urgent (for a gift etc) please contact us in advance to confirm whether we will be able to fulfil your order in time.
  • Which courier will you use to deliver my order?
    We usually use the following services: - Royal Mail Tracked 48: small items less than 45cm long - DPD Local Next Day: small to medium sized items, less than one metre long - Parcelforce 48: larger items up to 140cm long - UPS Standard (next day): larger items over 140cm long We may select a different courier or a different service at the time of dispatching your order. Please contact us in avdance if you have any questions or concerns over receiving your order.
  • How will my order be packaged?
    Where possible we use recycled and recyclable materials to package our orders. We receive a lot of items into our workshop in a variety of cardboard boxes and we reuse as many of these as possible, so please do not be surprised to receive your order packaged in reused card. We use biodegradable bubble-wrap and try to keep the use of plastic packaging to a minimum.
  • Can I collect my order?
    Yes, you can collect your order from our workshop in Birtley, Gateshead. If you would prefer to collect you can enter code 'COLLECT10' at checkout to receive 10% discount on your order. We will notify you when your order is ready and confirm arrangements for collecting.
  • How can I return my order?
    If you are not entirely happy with your order please contact us immediately to allow us the opportunity to resolve the issue. If you would like to return an item to us we will offer a refund or replacement as long as you contact us within 3 days of delivery and we receive the item back to us, in the original condition, within 14 days of delivery. Unless your item is damaged, you will be liable for return postage costs and if ordering a replacement item you will be liable for redelivery costs. ​ We will not offer refunds or exchanges on non-standard products that have been made to custom requirements. The return address is: Barrel & Bird Unit 67 Birtley Business Centre Station Lane Birtley DH3 1QT
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