Customer satisfaction is very important to us and we hope that you will be very happy with your order. If you are not entirely happy please contact us immediately to allow us the opportunity to resolve the issue.
If you would like to return an item to us we will offer a refund or replacement as long as you contact us within 14 days of delivery and we receive the item back to us, in the original condition, within 30 days of delivery. You will be liable for return postage costs, and if ordering a replacement item you will be liable for delivery costs.
We will not offer refunds or exchanges on non-standard products that have been made to custom requirements.
1. Information we Collect
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, telephone number and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example).
2. Why we Need Your Information and How we Use It
We collect, use, and share your information, including:
as needed to provide our services, such as when we use your information: to fulfil and deliver your order; to notify you about information we think you may find interesting, such as new products, special offers or events; or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by subscribing to our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. we use your information to provide the services you requested and in our legitimate interest to improve our services.
3. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers: we engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers: if we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws: we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
4. Data Retention
5. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, we, Sarah Martin and Lindsay Cooper (t/a Barrel & Bird), are the data controllers of your personal information. If you have any questions or concerns, you may contact us at firstname.lastname@example.org or at our business address:
Barrel & Bird
Unit 67 Birtley Business Centre
- Credit / Debit Cards